Sanders Ebooks : Help and FAQ

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Help and FAQ

What is an Ebook?
The term Ebook stands for electronic book. It is basically a book in digital form that can be read on your PC. It comes in many formats including PDF, .exe and Word.
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Do I need any special software to read an Ebook?
Most Ebooks can be read using the default software of your computer. For Ebooks in a PDF file, you will need Adobe Acrobat Reader which can be downloaded for free. Ebooks in Word format will require Microsoft Word. Many Ebooks come in .exe format which can be read on any PC.
You will also need extracting software to unpack your purchase from the ZIP folder in which it arrives. If you are using Windows XP on your PC, it already contains a standard utility for unzipping files - just 'double-click' the zipped file to open the Extraction Wizard. If not, you may download free software at 7-zip (for Windows) or StuffIt Expander (for Macintosh).
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Which methods of payment do you accept?
Currently we accept credit card and debit card payments through PayPal. You do not need a PayPal account to make a purchase by credit card.
However, if you don't have a FREE PayPal account click here to get one!
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Will I get an instant download of my purchase?
Yes. After you have made your payment, you will be redirected to a page where you may download your purchase straight away.
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Why does it show that I have 3 downloads when I only purchased one?
Each digital product purchased entitles you to a maximum of 3 downloads. This means that you have an opportunity to download the product file 3 times in the event you had a service interruption, or you lost the file on your computer or forgot to save the file or forgot where you saved it, etc.
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Why does my download show "Link expires:" with a date?
We allow you a certain number of days to retrieve your download. Your maximum 3 downloads per digital product expires 10 days from your date of purchase. This should be ample time for you to retrieve your download.
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I cannot download my purchase! What shall I do?
If you have any problems downloading your digital product...Don't panic! Simply contact us and we will be glad to assist you.
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What is your refund policy?
We offer a 60-day refund period. Please review the Purchase Agreement for full details.
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